Спор по счёту

💬 Собеседник

Customer services, good morning. How can I help?

Служба поддержки, доброе утро. Чем могу помочь?

🧑 Ты

Morning. I'm calling about my January bill — the amount doesn't look right.

💬 Собеседник

Let me check. You've been charged eighty-nine instead of thirty-nine — there's an add-on from the fifth of January.

Сейчас проверю. Вам начислили восемьдесят девять вместо тридцати девяти — с пятого января подключена опция.

🧑 Ты

I never signed up for any add-on. Where does that activation come from?

💬 Собеседник

According to our records it was activated from your online account.

По нашим данным, опция подключена из личного кабинета.

🧑 Ты

That can't be right — I haven't logged in since December. Could you send me the access log?

💬 Собеседник

I can send the log, yes. Would you like me to remove the add-on?

Журнал выслать могу, да. Хотите, чтобы я убрал опцию?

🧑 Ты

Please do, and I'd like the fifty pounds refunded as well.

💬 Собеседник

I'll log the request. Refunds need my supervisor's approval, usually within two working days.

Зарегистрирую заявку. Возвраты утверждает руководитель, обычно в течение двух рабочих дней.

🧑 Ты

That's fine. Could I have a reference number and something in writing?

💬 Собеседник

Of course. Reference two-seven-four-one, and you'll get an email within the hour.

Конечно. Номер два-семь-четыре-один, письмо придёт в течение часа.